Genesys Engage on-premises

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  • 1.  IRD to GIA call divert

    Posted 12-02-2019 03:21
    Dear All,

    I like to know Is there any way to call GIA developed voicebot URL from an IRD developed IVR. I used play application block to call the same. But it is not working.

    Kindly suggest me.

    Thanks,
    Gowtham

    #Routing(ACD/IVR)

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    Gowtham
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