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Route the call to a specific agent in a workgroup

  • 1.  Route the call to a specific agent in a workgroup

    Posted 10-09-2019 12:56
    ​Hi All,

    Is there any way through which we can target a specific agent in the workgroup?

    Thanks
    #Handlers

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    Raghav Gupta
    Accenture USA
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  • 2.  RE: Route the call to a specific agent in a workgroup

    GENESYS
    Posted 10-09-2019 15:46
    Raghav,

    You need to give a bit of background on what you are trying to achieve. The short answer is that if you want to transfer to a specific agent, then why would you go via a Workgroup? However, I suspect there is more to it than you indicate in your initial post! ;-)

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    Paul Simpson
    Senior Technical Instructor
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