​Hi All,

Is there any way through which we can target a specific agent in the workgroup?

Thanks
#Handlers

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Raghav Gupta
Accenture USA
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Raghav,

You need to give a bit of background on what you are trying to achieve. The short answer is that if you want to transfer to a specific agent, then why would you go via a Workgroup? However, I suspect there is more to it than you indicate in your initial post! ;-)