Genesys Cloud (formerly PureCloud)

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Remote Work Enablement

  • 1.  Remote Work Enablement

    GENESYS
    Posted 11 days ago
    Since we have a lot of customers switching over to WAH agents right now, Customer Care thought it a good idea to start up a new thread and add a new Topic tag for Remote Work Enablement.

    Partners and Professional Services will be busy getting new customers up to speed, and existing customers switched over to agents working remotely using WebRTC phones for the first time, so let's all help each other out here.

    If you do not post directly on this thread, please use the new Remote Work Enablement topic tag so it can be easily monitored.

    If you want to follow that topic, and you are not familiar with how to set that up:

    1. Click the drop-down arrow next to your profile picture and select Profile

    2. Select the My Profile tab and scroll down to the bottom of the page.
    3. Under Stated Interests click Add Topic, then scroll down and select Remote Work Enablement (currently in the PureCloud Topics section)

    That should ensure that you get notified when new posts are added for that specific topic.

    You may need to turn on Topic Notifications on the My Account tab if you want an email for every post:

    #RemoteWorkEnablement

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    George Ganahl GCP (Genesys Cloud), ICCE
    Principal Technology Consultant
    Genesys
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  • 2.  RE: Remote Work Enablement

    Top 25 Contributor
    Posted 9 days ago
    We at Avtex have come up with a number of FAQs and other resources for enabling your remote agents at https://avtex.com/articles/exploring-remote-solutions-to-combat-crisis-situations-the-contact-center.  Feel free to connect with us if you are using PureConnect and need assistance immediately.

    Robert

    ------------------------------
    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
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  • 3.  RE: Remote Work Enablement

    GENESYS
    Posted 6 days ago
    Thanks, Robert.

    I notice that your page does not mention the Genesys Rapid Response program (which is the main thrust of this thread).

    For those who have not seen the Link on the main genesys.com page, PureConnect and Genesys Engage prem customers can get 90 days of free access to a basic PureCloud organization to enable work-at-home users/agents:

    https://www.genesys.com/campaign/genesys-rapid-response

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    George Ganahl GCP (Genesys Cloud), ICCE
    Principal Technology Consultant
    Genesys
    ------------------------------