Genesys Cloud (formerly PureCloud)

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External contacts with National number format

  • 1.  External contacts with National number format

    Posted 10 days ago
    Hi,

    A customer use national format on his Salesforce database. PureCloud receive and populate external contacts from there.
    And when a known customer call PureCloud, his number is not recognized.

    Is there a way to convert the phone format ? If it's only for the external contacts imported from Salesforce, that's the best.

    Thanks by advance.
    Best regards,
    #Integrations
    #SystemAdministration
    #Telephony

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    Nicolas Ichah
    Coverage-Communication
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  • 2.  RE: External contacts with National number format

    GENESYS
    Posted 9 days ago
    The import just brings in whatever is in Salesforce, so if you want the format changed you will need to do it there.

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    George Ganahl GCP (Genesys Cloud), ICCE
    Principal Technology Consultant
    Genesys
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