Genesys Cloud (formerly PureCloud)

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Edge Shutdown for Maintenance

  • 1.  Edge Shutdown for Maintenance

    Posted 01-14-2020 06:41
    Dears all,

    on Purecloud help and documentation, i have not found a procedure to Shutdown Edges during  maintenance operations.
    How can be do that?
    Via Purecloud web access, the only chance we notice is to reboot Edges but not shutdown Edges.

    thanks for the answer

    Francesco
    #Telephony

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    Francesco Mazzeo
    Bizmatica Sistemi S.p.a.
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  • 2.  RE: Edge Shutdown for Maintenance

    GENESYS
    Posted 01-14-2020 12:16
    No, there is no option through the interface or remotely to shut down an edge. They can be taken offline or (as you say) rebooted, but not shut down.

    If you have physical edges, you can shut them down manually (I think through the LCD panel).

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    George Ganahl GCP (PureCloud), ICCE
    Principal Technology Consultant
    Genesys
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