Genesys Cloud (formerly PureCloud)

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Monitor the edges

  • 1.  Monitor the edges

    Posted 04-09-2018 03:26
    What is the best way to monitor the edges?
    I can't find any info regarding this on the help page?

    Is SNMP supported?

    I'm thinking a scenario where you have a big customer with a operations departement.
    They need a good way to monitor the edges, then the statuspage in purecloud is not an efficient way.

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    Patrick Giørtz
    Atea AS
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  • 2.  RE: Monitor the edges

    GENESYS
    Posted 04-10-2018 07:51
    Hi Patrick, PureCloud hardware Edges do not support SNMP. But here are some monitoring and troubleshooting articles at the bottom of this page: About the Edge - PureCloud Resource Center
    PureCloud Resource Center remove preview
    About the Edge - PureCloud Resource Center
    Telephony is the set of features that administrators use to set up PureCloud... Ports and services to configure on your company firewall Bandwidth calculator Set... The PureCloud Edge is a telephony server that comes in a number... You can pair an hardware Edge to PureCloud using just a USB...
    View this on PureCloud Resource Center >


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    Jeff Beard
    Genesys - Employees
    PureCloud Documentation Manager
    https://help.mypurecloud.com
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  • 3.  RE: Monitor the edges

    GCAP Member
    Posted 04-10-2018 13:47
    Patrick -

    I wholeheartedly agree. The lack of proactive monitoring options of the Edge devices is one of the things I've been waiting for. Wouldn't mind an alerting rule in PureCloud itself.


  • 4.  RE: Monitor the edges

    GENESYS
    Posted 04-10-2018 14:21
    Have you looked at the Edge model in the Java SDK to perhaps write your own monitoring app or interface?

    Edge

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    George Ganahl
    Principal Technology Consultant
    Genesys
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  • 5.  RE: Monitor the edges

    Posted 04-11-2018 02:54
    That was something I was thinking about as well.
    But I feel it should be a way to monitor the services in an existing monitoring solution.

    I'm pretty sure if I show up to a operation center and say they need a separate screen to view this things they will ask why can't we use the solution we use for all the servers and apps today?

    It should be a way to integrate monitoring of the edges in for example
    Munin, Nagios, Splunk and other monitoring solutions.

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    Patrick Giørtz
    Atea AS
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  • 6.  RE: Monitor the edges

    GENESYS
    Posted 04-11-2018 04:20
    Edited by Pierrick Lozach 10-05-2018 02:42
    Internally, we have created a service to send emails when Edges go down by using AWS Lambda functions.
    The code is unfortunately not public at this time but we only used the Public API. Here is a presentation (which includes a video) that shows how it works: https://www.dropbox.com/s/7nfckepqvyxn9m8/Edge%20Monitoring.pptx?dl=1

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    Pierrick Lozach
    Genesys - Employees
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  • 7.  RE: Monitor the edges

    GCAP Member
    Posted 04-11-2018 15:08
    It seems a basic and standard feature in all systems (health monitoring) would be included in consideration of the monthly recurring costs of PureCloud, rather than have that development foist upon every paying customer.

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    Patrick Rada
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  • 8.  RE: Monitor the edges

    Posted 04-12-2018 04:31
    Is there any reason why this was never released?
    It seems like something that can be usefull.

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    Patrick Giørtz
    Atea AS
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  • 9.  RE: Monitor the edges

    GCAP Member
    Posted 12-07-2018 10:53
    We are currently troubleshooting Edge issues and something like this would be useful.

    I'll second the request to release this or at least post the code to https://github.com/MyPureCloud

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    Jason Rogers
    Ontario Teacher's Pension Plan
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  • 10.  RE: Monitor the edges

    Posted 12-22-2019 16:22
    HI Pierrick,
    Is this tool available for public yet?
    Regards
    D


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    Dmitri G.
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  • 11.  RE: Monitor the edges

    GENESYS
    Posted 12-24-2019 04:13
    Hi Dmitri,

    The UI is available here: https://bitbucket.org/eccemea/edge-monitoring-interface/src/master/
    The backend code is here: https://bitbucket.org/eccemea/purecloud-edge-monitor/src/master/

    As you have noticed, this relies on AWS Lambda functions. The READMEs are not sastifying yet. We will try to work on this after the holidays.

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    Pierrick Lozach
    Genesys - Employees
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  • 12.  RE: Monitor the edges

    Posted 04-07-2020 06:11
    Hi Pierrick,

    Do you have some more detailed information on the steps necessary to deploy this lambda function?

    Best regards


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    Marc Van Belleghem
    NTT Belgium NV/SA
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  • 13.  RE: Monitor the edges

    GENESYS
    Posted 04-07-2020 07:25
    Marc,

    there are multiple ways to deploy a Lambda function, either doing it from the AWS console or via a framework (serverless.com).
    The repository contains the source code for each Lambda function but it's up to you to decide how to deploy it.

    Thanks,
    Pierrick

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    Pierrick Lozach
    Genesys - Employees
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  • 14.  RE: Monitor the edges

    Posted 6 days ago
    Would it be possible to get this presentation? The dropbox link is down.

    We really need to get monitoring tool

    Thanks!

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    Gerardo Robert
    Sabre GLBL Inc
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  • 15.  RE: Monitor the edges

    GENESYS
    Posted 6 days ago
    Hi Gerardo,

    sorry about that. Try this link instead: https://www.dropbox.com/s/4zhjrm2sr7n38yu/Edge Monitoring.pptx?dl=1

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    Pierrick Lozach
    Genesys - Employees
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