E911 for Remote Agents – Ray Baum’s BETA Community

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How to Register for the Beta

  • 1.  How to Register for the Beta

    Posted 01-06-2022 14:09
    Hi Genesys Community,

    Org's that wish to participate can do so by following the link below. Feedback can be provided directly in the community forum. Although feedback is appreciated and will be reviewed, due to the number of customers asking for this feature, not all comments will receive direct feedback.

    A note for eligible Org's: This beta will only be for Org's using GCV as their voice provider AND are in the US. Org's using a BYOC-P or BYOC-C model will not be eligible for the beta or for the GA release. If a BYOC model is in place, please work with your current E911 provider to ensure that agents can update their E911 address with that provider's solution. Additionally, Ray Baum's Act applies only to the United States and Org's outside of it will not be impacted by this FCC requirement. Canada Org's will not be eligible for the beta release. However, they will be targeted to be included in the GA release.

    Derrick Tanzini
    Genesys - Employees