Hi Bryan,
If you want to block calls based on phone number, we do have just-in-time DNC checks. If contacts are queued, then a number is added to a DNC list before call time, that number will be skipped without requiring a campaign recycle. You can also set the entire contact or specific numbers as uncallable (
callable: false
) in the
update contact or
add contacts APIs, which will also be honored by the just-in-time checks.
If you want to skip calls based on other types of contact data,
Call Rule Sets have a "Do Not Dial" pre-call action that will skip dialing a contact that has already been queued, based on the result of the rule conditions. You may also find value in
Contact List Filters to pre-filter contacts based on their data.
Thanks,
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Sean Carter
Lead Software Engineer - Outbound
Genesys
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Original Message:
Sent: 07-20-2021 00:30
From: Robert Wakefield-Carl
Subject: "Just in Time" Scrubbing
I typically will use a DNC check data action to check 2 or 3 fields in a pre-call rule but only do one per rule set and check all you need with the single call.
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Robert Wakefield-Carl
Avtex Solutions, LLC
Contact Center Innovation Architect
robertwc@avtex.com
https://www.Avtex.com
https://RobertWC.Blogspot.com
Original Message:
Sent: 07-19-2021 17:30
From: Bryan De La Cruz
Subject: "Just in Time" Scrubbing
What is best practice for scrubbing? (we scrub phone only and the entire record) We're migrating from LiveVox dialer to Genesys. Is there a "Just in Time" table Genesys Cloud uses like their old on premise? If not is there an API I'm unaware of that we can use to flag for DNC without having to stop and recycle the campaign? We don't want a permanent DNC either, its just for that day and will be loading a new list daily.
#ArchitectureandDesign
#Integrations
#Outbound
#SystemAdministration
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Bryan De La Cruz
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