Genesys Engage on-premises

 View Only

Discussion Thread View

  • 1.  WDE Customisation - making the Webform channel not ready

    Posted 11-04-2019 19:13
    Hi all, I am having trouble working out how to put a "multimedia" media type channel into Not Ready from the API. I would like to from code put the "webform" media channel into Not Ready but looking at the IAgent agent object it only seems to have:

    this.agent.FirstMediaVoice
    this.agent.FirstMediaEmail
    this.agent.FirstMediaIM

    is there a way to refer to a the webform channel in a similar way?
    #Omni-ChannelDesktop/UserInterface

    ------------------------------
    Dean Smith

    ------------------------------


  • 2.  RE: WDE Customisation - making the Webform channel not ready

    Posted 11-08-2019 10:26
    Hi,
    I guess it's because the current version of ​MediaType enumeration class contains no reference about OM type. There are only Voice, Chat, Email and IM types. So we do not have an interface for any of OM channels created by IAgent constructor by default. You need to find a refer for IMediaMutimedia  interface in your agent object and use it to control the sate of that channel.

    ------------------------------
    Timur Karimov
    ------------------------------

    Original Message


Need Help finding something?

Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources