Carmen,
I believe you are using PureConnect Optimizer, correct. In Optimizer, your solution should be the following:
Change the configuration for a full-day time off default to 7.25 hours for the specific Activity Code you are applying. As a result, when a full day time off request is approved and then subsequently applied to the agents schedule, the day will be replaced with the 7.25 hours of time off activity.
I assume your paid week is 36.25 hours as opposed to 40 hours (8 hour daily schedule with 45 minutes of unpaid meals each day).
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Chip Funk
Manager, Business Consulting
Genesys
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Original Message:
Sent: 12-04-2019 15:14
From: Carmen Chapman
Subject: Schedule Exceptions
Hi Dave,
Did you get an answer to this question? I am also looking to do the same except I am trying to code schedules with an absence code without completely overwriting the unpaid lunch (unpaid). When that happens, the scheduled day of 8 hours is counted as an absence for 8 hours rather than 7.25 hours (45 minutes of unpaid lunch). The way around this is creating these out of office break and lunch codes and then coding any scheduled ACD time with the absence code, manually. This is very cumbersome and I think we may be using the scheduling incorrectly.
If you have any insight that would be helpful.
Thanks,
Carmen
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Carmen Chapman
Workplace Safety & Insurance Board
Original Message:
Sent: 11-21-2019 11:18
From: Dave Salter
Subject: Schedule Exceptions
I am looking to set priorities for certain schedule exceptions such that when we plot partial day time off, the time off exception would overwrite any other scheduled exception instead of throwing an error causing us to either work around or delete the previously plotted exception. Is this possible?​
#WorkforceManagement
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Dave Salter
CITRIX SYSTEMS
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