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  • 1.  Pulse Widge shows error Connection Failed

    Posted 07-01-2020 22:18
      |   view attached
    Hi Dears, 

    Iam  having the message "Connection Failed" in several Widget of a Dashboard in Pulse the strange is that ones widge shows data but others in the same Dashboard show en red letter "Connection Failed" as you can see in the images in the document attached.

    Please I would like to know in Where component could be happenning the problem to begin the trobleshooting , I do not if can be a issue with the Collector ,Dbserver or statservers?

    Thanks in advance 

    #Reporting/Analytics

    ------------------------------
    Edwin Moreno
    Interaxa S.A.
    ------------------------------

    Attachment(s)

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    Issue details.pdf   148 KB 1 version


  • 2.  RE: Pulse Widge shows error Connection Failed

    Posted 07-02-2020 18:58
    I'd hazard a guess that there's some connectivity issues between GAX and one of your collector nodes (assuming you have a multi node architecture).  The fact the widget exists means that its unlikely to be related to DB. 
    • Ensure you have configured a connection from the GAX app to each Primary Collector node and test connectivity manually if required from the GAX host.
    • Using the Developer options in your browser may expose more information in the JSON return for when the snapshot is requested by the widget.
    • If GAX with Pulse Plugin is running on separate servers to Collectors (as it will be in a multinode architecture) ensure that it can connect to the URL (assumign WebDAV) defined in the external-output-url for the collectors.
    • GAX logs may expose more information


    ------------------------------
    Jason McLennan
    Commonwealth Bank of Australia
    ------------------------------

    Original Message


  • 3.  RE: Pulse Widge shows error Connection Failed

    Posted 07-04-2020 15:39
    Thank you Jason for your response I was lookin into GAX logs and Dbserver Pulse logs and I could find the next error in the Dbserver logs:

    7:19:15.602 Dbg 10741 'App (pulse_collector_03,servidor.dominio.com,7001)' has put request id='1362' type='MSG_EXECSQL' into queue
    17:19:15.602 Dbg 10739 SELECT BODY AS BODY FROM WBRT_LAYOUT WHERE LAYOUT_TYPE IN (1,2) AND GUID='005056b0338e-b824-11ea-b652-63b3e966'
    17:19:15.602 Dbg 10737 Forwarding request '1362' from 'App (pulse_collector_03,servidor.dominio.com,7001)' to 'Oracle: 10.1'
    17:19:15.602 Dbg 10743 'Oracle: 10.1' is spare
    17:19:15.604 Dbg 10739 Oracle: id='10.1' req='1362' SQL: SELECT BODY AS BODY FROM WBRT_LAYOUT WHERE LAYOUT_TYPE IN (1,2) AND GUID='005056b0338e-b824-11ea-b652-63b3e966'
     +0002  dbstatus: 8 ocierror(3135): ORA-03135: connection lost contact
    Process ID: 33083
    Session ID: 1706 Serial number: 53349
     +0002  MSG_ERROR status='notConnected' msg='ORA-03135: connection lost contact
    Process ID: 33083
    Session ID: 1706 Serial number: 53349

    I do not know if this message can have relation with the error message.

    Regards



    ------------------------------
    Edwin Moreno
    Interaxa S.A.
    ------------------------------

    Original Message


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