Hi folks. We have an offsite team that has set up shop a couple hundred miles away from our primary site. The team has client laptops with SIP SoftPhone configured in IC User Apps (IC 2019 R1 p2): the users are unable to provision the softphone when attempting.After running the SP SoftPhone application and having the "SIP SoftPhone Provisioning Wizard" open, after clicking Next the user sees "Querying DHCP server, please wait.." - whereas for typical users this appears for a fraction of a second, for the offsite team it stays visible for up to 10 seconds. Then the Provisioning Wizard closes/crashes. Myself and another IT rep tried RDP'ing into some of these laptops and we were able to provision it under our logins without issue. We even tried uninstalling & reinstalling the program, with identical results (works for us, fails for offsite users): so it seems to be a user-specific problem. Has anyone encountered a similar issue previously? We've had a case open with managed services for a few weeks now and there has been no progress so far.
Thanks,
Ric
#SIP/VolP------------------------------
Ric
IKEA U.S. East, LLC No. 159
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