Hey
@Michelle Williams,
My original post that you are responding to is for an event that happened last year. Some good news though!
1) We will be doing another WEM/WFM Ask Me Anything (AMA) event on May 28th at 12pm EST in the
WEM Community. That's a great way for you to interact with our WEM/WFM Experts as you are getting started with Genesys Cloud (formerly PureCloud). You can learn more about AMAs
here.
2) We just covered some WEM/WFM topics in our latest episode of the
Genesys Cloud Q&A Show. If you have time to check out the show, you will meet two of the WEM experts that will be joining us for the AMA on the 28th and get an overview of some new Genesys Cloud features.
3) This was a reply to an old post about an event that happened in 2019. In the future, it would be best if can ask a new question by starting a discussion in either our
WEM or
Genesys Cloud (PureCloud) community? Let me know if you have any questions about this, I sent you a connection request so that you can message me privately.
Thanks,
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Matt Lawson
Genesys - Employees
Manager, Online Communities
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Original Message:
Sent: 05-13-2020 09:58
From: Michelle Williams
Subject: As Me Anything on WEM in the PureConnect Community
Hi we have a purecloud 2 license, are there articles on setting up wfm in the level we have?
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Michelle Williams
VMS BioMarketing - CaaS
Original Message:
Sent: 08-27-2019 17:52
From: Matt Lawson
Subject: As Me Anything on WEM in the PureConnect Community
Hey Everyone,
In case you haven't heard the PureConnect Community is having an Ask Me Anything (AMA) on the topic of WEM. The great thing is that our group of WEM experts are happy to take their best shot at answering questions about anything! WEM Strategy, questions about Genesys culture, or personal hobbies like baking bread and (in one particular case) Pumpkin Chucking. Yeah, I bet you have a few questions in mind now.
Hope you can make it. The AMA starts at noon on Wednesday (8/28), but you can start asking questions now.
Meet our experts:
Cheers!
#IndustryTopic
#WorkforceManagement
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Matt Lawson
Genesys - Employees
Online Community Manager
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