it is in the registry listed here
HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Interactive Intelligence\EIC\Directory Services\Root\<Server>\Production\Users\mccombm
on the properties of the scroll down to skills and you will see the skill|desired to use|proficiency
example
English
CBO_Backline|1|1|
CBO_Other|1|1|
English|1|1|
PAC_VIP Radiology|1|1|
PAC_VIP Surgery|1|1|
Patient|1|1|
CPMC_BH|1|1|
we have a power shell script that pulls users info as the following and dumps it to a CSV
User First Name Last Name Extension Network ID Mailbox Roles Workgroups Skills
mccombm Micheal McCOmber 15124 Sutter-CHS\mccombm
mccombm@sutterhealth.org Patient Registration Agent PAC Inbound Call Group|PAC_Dialer_CallBack|PAC_Dialer_HSD|PAC_Dialer_Radiology|PAC_Dialer_Surgery|PAC_Labor_and_Delivery|Pac Team|PatientRegistration English|5|1||PAC_Dialer_CallBack|80|50||PAC_Dialer_HSD|80|50||PAC_Dialer_Radiology|80|50||PAC_Dialer_Surgery|80|50||PAC_Labor_and_Delivery|80|50||PAC_Other|80|50||PAC_Radiology|80|50||PAC_Surgery|80|50||PAC_VIP Radiology|80|50||PAC_VIP Surgery|80|50||Spanish|5|1|
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Micheal McComber
Sutter Health
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Original Message:
Sent: 10-01-2019 23:12
From: Jayden Bradow
Subject: Agent Skill History
Hi All,
Are the agent skills still stored only in the registry?
Does PureConnect keep an audit trail of skill assignments?
I've built a view that shows agent workgroup activation history using the AgentQueueActivationHist table and now I want to do something similar for agent skills.
#Reporting/Analytics
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Jayden Bradow
Service Performance Analyst
Precision Administration Services (Pty) Ltd
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