Team,
We are trying to create the following restriction in the access groups in pulse and ccpulse application.
- Groups using CCPulse/Pulse should be able to access only the objects (Agent and Queues) which is under them.
- They should not be able to create view for other objects in the environment.
And i also studied about access groups in CME help, And we need to know about the Replace Permission Recursively and propagate option.
And also please provide your helpful suggestion in this topic.
And i will explain below the scenarios we tried.
We created the new access group.
We created the new agent. And ranked as ccpulse administrator. (For logging in CCPulse)
And we moved the created new agent to the new access group.
And we given the full controls to the access group. And automatically it enables the propagate option.
And whether we need to give the Replace Permission Recursively option.
Please provide your helpful feedback.
Thanks,
Anandapriyan.R
Thanks,
Anandapriyan.R
#Reporting/Analytics------------------------------
Anandapriyan Ravichandran
Pointel (formerly Touch Point)
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