Does anyone know of a way to change the name of an interaction queue which was created when you create a new Digital Applicaiton within Designer 9.

Currently the interaction queue name shows a long hex value, so when showing them in desktop workbins view, pulse, wfm or GCXI you only see the hex value, not a friendly name like a VQ or AG/VAG would.
example of pulse widget for email interaction queues(note the last 2 interaction queues in this snapshot are created by Genesys within IRD I believe so they have friendly names already. These were not created by the end users or PEC


#DigitalChannels
#Implementation
#Reporting/Analytics

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Sean Mahon
Telstra Corporation Ltd
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I believe this is a permissions issue.

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Austin Brigham
WHIRLPOOL CORPORATION
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Original Message:
Sent: 11-22-2019 00:18
From: Sean Mahon
Subject: Changing Interaction Queue Names Created by Designer

Does anyone know of a way to change the name of an interaction queue which was created when you create a new Digital Applicaiton within Designer 9.

Currently the interaction queue name shows a long hex value, so when showing them in desktop workbins view, pulse, wfm or GCXI you only see the hex value, not a friendly name like a VQ or AG/VAG would.
example of pulse widget for email interaction queues(note the last 2 interaction queues in this snapshot are created by Genesys within IRD I believe so they have friendly names already. These were not created by the end users or PEC

#DigitalChannels
#Implementation
#Reporting/Analytics

------------------------------
Sean Mahon
Telstra Corporation Ltd
------------------------------

Thanks,
But Genesys do not seem to want to give us Permissions or the details on how to resolve this our selves. Looks liek they want ot do this for us for free. - NICE!

------------------------------
Sean Mahon
Telstra Corporation Ltd
------------------------------

Original Message:
Sent: 02-25-2020 23:30
From: Austin Brigham
Subject: Changing Interaction Queue Names Created by Designer

I believe this is a permissions issue.

------------------------------
Austin Brigham
WHIRLPOOL CORPORATION

Original Message:
Sent: 11-22-2019 00:18
From: Sean Mahon
Subject: Changing Interaction Queue Names Created by Designer

Does anyone know of a way to change the name of an interaction queue which was created when you create a new Digital Applicaiton within Designer 9.

Currently the interaction queue name shows a long hex value, so when showing them in desktop workbins view, pulse, wfm or GCXI you only see the hex value, not a friendly name like a VQ or AG/VAG would.
example of pulse widget for email interaction queues(note the last 2 interaction queues in this snapshot are created by Genesys within IRD I believe so they have friendly names already. These were not created by the end users or PEC

#DigitalChannels
#Implementation
#Reporting/Analytics

------------------------------
Sean Mahon
Telstra Corporation Ltd
------------------------------