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We had previously announced the End of Life for older releases of Latitude V10 (Up to and including SU07) would be as of October 31st, 2021. To provide customers additional time to upgrade to the latest releases of Version 10 or to Liquid Latitude we have elected to extend the End of Life process. The revised timeline is as follows.
Again, this only effects Version 10 SU's prior to and including SU07. There is no impact to you if you are running SU08 or higher.
We are also pleased to announce that a new release for Version 10, SU10, will be available in May 2021 and will include support for integration to Genesys Cloud contact center solution.
Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a ServiceSM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.