Genesys Cloud (formerly PureCloud)

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Decision in IVR

  • 1.  Decision in IVR

    Posted 14 days ago
    Hej team!

    I believe I find here someone who can help me :) I am not so experienced yet in designing IVR architect.
    I need to create a decision - for sending a survey. Basically, if the customer agrees - press one - that triggers the sending survey flow. If he does not click anything, the flow goes as usual.

    Please please pretty please :) help me out!

    Thanks a lot :)

    Sandra Kakasova
    IKEA Ceska Republika

  • 2.  RE: Decision in IVR

    Top 25 Contributor
    Posted 12 days ago
    Hi Sandra,
    I presume this is Genesys Cloud. If yes, glad to help you, my mail address is below.
    Kind Regards

    warren beddie
    Noralogix PTY (Ltd)