Hi everyone
Looking for any advice or configuration help for when you had or have setup the screen recording function in Purecloud.
I have followed the resource center page and completed a policy and enable the appropriate permissions in accordance to the page but have been unable to capture any recordings.
Agents are using the desktop app, we are using voice recording and line recording is enabled.
I have raised a ticket with support but if you have configured or setup the screen recording before is there anything else I need to check to get it to work?
Ports, additional permissions for admins, permissions for agents?
Thanks in advance
#Omni-ChannelDesktop/UserInterface#Routing(ACD/IVR)#SIP/VolP#SystemAdministration#Unsure/Other------------------------------
Darryn Chang
Stuff Limited
New Zealand
3 Years Purecloud
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