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Interaction SIP SoftPhone License

  • 1.  Interaction SIP SoftPhone License

    Posted 02-12-2019 12:45
    If I have a customer that has the Desk Client installed and they have USB Headsets - is it a requirement to have "Interaction SIP SoftPhone License" ??
    Explain?
    Then where would you NOT need this license?
    And when would you need this license?
    #ArchitectureandDesign
    #DigitalChannels
    #Omni-ChannelDesktop/UserInterface
    #PlatformAdministration
    #SIP/VolP
    #SystemAdministration
    #Telephony
    #Unsure/Other

    ------------------------------
    Karl Reed
    Elingo (Pty) Ltd
    ------------------------------


  • 2.  RE: Interaction SIP SoftPhone License

    Posted 05-20-2019 08:54
    Edited by Utku Deriner 05-20-2019 08:54
    Hi Karl,

    You would need this license if you use USB headsets with SIP Softphones. If you use hard IP phones, then you don't need this license.

    Regards,

    ------------------------------
    Utku Deriner
    CCR
    ------------------------------



  • 3.  RE: Interaction SIP SoftPhone License

    Posted 09-27-2020 03:46
    Hi Utku,

    I was searching for the same question, thank you for clearfiying. 
    another question, where I can see how many SIP Softphones license I currently have ?

    ------------------------------
    Ibrahim Alhadi
    Ghassan Alsulaiman Furniture Co. (IKEA Saudi Arabia)
    ------------------------------



  • 4.  RE: Interaction SIP SoftPhone License

    Posted 09-27-2020 04:19
    Hi Ibrahim,

    You can see it on the partner portal under activation file.

    Interaction SIP Soft phone is not available under licenses allocation in IA


    ------------------------------
    Mohammed Bazzi
    Viacomms Telecom KSCC
    ------------------------------



  • 5.  RE: Interaction SIP SoftPhone License

    Posted 09-28-2020 02:08
    Hi Ibrahim,

    If you open your CurrentLicenseAdmin.i3lic license file in your I3\IC directory with a text editor, you would see the actual number of SIP Softphone license count. But there is no realtime view nor license assignment for this license. 

    Regards,

    ------------------------------
    Utku Deriner
    CCR
    www.ccr.group
    ------------------------------



  • 6.  RE: Interaction SIP SoftPhone License

    Posted 09-28-2020 07:29
    Thanks Utku, I did as you suggested and yes I can see the number of license for it.
    appreaicated it.

    ------------------------------
    Ibrahim Alhadi
    Ghassan Alsulaiman Furniture Co. (IKEA Saudi Arabia)
    ------------------------------



  • 7.  RE: Interaction SIP SoftPhone License

    Posted 09-29-2020 09:22
    Edited by Peter Schroeder 09-29-2020 09:25
    Hi Utku,

    I am a little confused, I am not aware of any "ININ Softphone" specific licenses, When I configure softphones, the only license needed is "Basic Station"

    Would you mind explaining or posting a screen shot?

    And to confirm  you are not referring to Interaction SIP Station I or II

    Thanks

    ------------------------------
    Pete Schroeder
    American Customer Care, Inc
    pschroeder@accare.com
    ------------------------------



  • 8.  RE: Interaction SIP SoftPhone License

    Posted 27 days ago

    Peter (or anyone in this discussion),
    Did you guys ever got the explanation on what are these licenses (ININ Softphone) for?



    ------------------------------
    Roberto Rovelo
    C1
    ------------------------------



  • 9.  RE: Interaction SIP SoftPhone License

    Posted 27 days ago

    Hi Roberto,

    These licenses are for the softphone SIP stations. I'm not referring to end-of-life Interaction SIP Station hardphones, as they do not need to be licensed.

    If you're using SIP Soft Phone, you must have this license. 

    https://help.genesys.com/pureconnect/mergedprojects/wh_tr/mergedprojects/wh_tr_installation_and_configuration/desktop/sip_soft_phone.htm

    Regards,

    Utku



    ------------------------------
    Utku Deriner
    CCR
    www.ccr.group
    ------------------------------



  • 10.  RE: Interaction SIP SoftPhone License

    Posted 27 days ago

    Thanks for your answer.

    I am also referring to SIP Soft Phones.

    I am just curious since I a customer is actually asking about this licenses (what are they for) and while they have 430 (or so) Softphone licenses, they have way more Basic Station licenses and for sure they have more than 430 SIP Soft Phones workstations created and working on their system.

    Thanks for any info I might be missing.

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  • 11.  RE: Interaction SIP SoftPhone License

    Posted 27 days ago

    The system does not check this license, so the stations will work even if you don't have enough licenses. To be on the safe side, we were asking our customers to buy it in case it is checked after a version update, etc.



    ------------------------------
    Utku Deriner
    CCR
    www.ccr.group
    ------------------------------



  • 12.  RE: Interaction SIP SoftPhone License

    Posted 26 days ago

    Thank you very much.

    I needed to technically understand the reason and now it makes sense.

    Roberto

    NOTICE: This email message and any attachments hereto may contain confidential
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