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Thanks for the information!
Can you give me advice on how to mitigate the following situation or perhaps it's just a configuration in Optimizer situation?
An agent is scheduled training for 4 days in a row and it is offsite so they are unable to sign into optimizer and update their status to 'training' the resulting outcome is they have a 'wonky' adherence and conformance (as seen below):
Is there something on the configuration side that we can do so the system recognizes that this agent is in training and not get pushed into the 'unavailable' activity but in fact, the training activity? Is it something we've configured incorrectly?
Thank you so much in advance!
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