We are unable to get screen recordings when our agents are in the office because our firewall blocks the traffic. The range that would need to be opened up in order for it to work is too broad, and our security team will not allow it.
We tried to use a policy in conjunction with an Active Directory group, but all of the traffic is tagged with 'anonymous user' instead of the actual user's name or account, so it did not work.
Do you know if there are any plans in the future to decrease the range of ports needed?
Do any other Genesys Cloud Community members have any suggestion on how to implement screen recording in a secure way? If your network security team also restricts the necessary ports - how have you gotten screen recording to work?
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Brenda Wynne
Alcon Vision LLC
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Original Message:
Sent: 09-16-2020 18:15
From: Lesley Vereen
Subject: Multi-monitor Screen Recording
#QualityManagement
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Lesley Vereen
Sr Product Manager - PureCloud
Genesys
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