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Hello, WEM Community members.
Today we're proud to announce the release of our new multi-monitor screen recording feature for Genesys Cloud.
Record up to four monitors with 4K resolution during an ACD interaction! Genesys Cloud now records each monitor as an individual recording and preserves the monitor orientation. Additionally, recording more than a single monitor counts as just one session toward the concurrent session limit (500 sessions).
We know our customers' businesses need reliable screen recordings and this effort ensures improved stability and reliability of screen recording. With this added visibility into each interaction, companies can now collect the insights needed to identify areas of improvement, develop training and execute corrective actions.
For more information, see (Resource Center article). And stay tuned for an upcoming video demonstration of voice transcription in action.
Feel free to share your questions and comments by replying below.
When we connect 1 external monitor directly to laptop through HDMI, screen recording works perfectly. We are able to see laptop screen and 1 external monitor when play back.
In our environment all the MSRs will have 2 external monitors connected to docking station and docking will be connected to laptop. Screen recording is not working as expected when monitors are connected through dock. It records only laptop screen as PureCloud is opened in laptop.
Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a ServiceSM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.