Hi folks
I am implementing a new IVR input (very basic DTMF). How can I easily pull reports (into excel) on how many just listened to the instructions vs chose option 2?
The input msg goes something like this:
To reset your password do this.....blah blah blah (varSuccess)
If you are still having difficulty, press 2 (varPWD)
- As you can see, the 1st option is just a message. No input required
I have the two vairiables
varPWD and varSuccess
The varPWD captures the input DTMF choice ( press 2, goes to queue)
The varSuccess captures the no input
I need to capture and export those variables amounts EASILY into excel somehow. How can I do it?
Thanks for any help
#Reporting/Analytics#System Administration
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Monique Morel-Peseski
System Administrator
Messer Canada Inc.
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