Thanks Greg!
Is there a way to get screen shots of the IVR dashboards that were out on the help.genesys.com site? I would like to have them to reference against, as right now, we're struggling with the current crystal reports. It would be helpful to see if the dashboards will provide the level of detail that we need for IVR reporting that the current reports cannot? Our management team is also quite interested to see what CX Insights could provide for IVR reporting, once it is available. Hopefully, the dashboards are not that much in-flux due to the compatibility issues currently identified.
Much appreciated!
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Barry Farrington
PureConnect Administrator
Long Term Care Partners, LLC
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Original Message:
Sent: 12-07-2019 18:56
From: Greg Cole
Subject: ๐ PureConnect Q&A Show - Episode 5 ๐
Hi Barry,
Thank you for bringing that up. The IVR historical dashboards are still planned, but they have been pushed back to Q1 or Q2 of 2020. Sorry for the delay. We ran into some compatibility issues between the real-time dashboards and the historical dashboards.
Thanks,
Greg
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Greg Cole
Genesys - Employees
Original Message:
Sent: 12-05-2019 10:49
From: Cole Callahan
Subject: ๐ PureConnect Q&A Show - Episode 5 ๐
Hi Barry,
Thanks for watching the show! I'm glad you found the information from the demo useful! We appreciate the feedback.
Our friend @Greg Cole might be the best person to answer your question. :) Greg, do you think you could help us out?
Thanks,
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Cole Callahan
Genesys - Employees
Online Community Coordinator
Original Message:
Sent: 12-04-2019 15:58
From: Barry Farrington
Subject: ๐ PureConnect Q&A Show - Episode 5 ๐
This was a great demo for CX Insights and provided a lot of helpful information. One topic that wasn't covered was IVR. I recall that there was reference to IVR dashboards in the PureConnect Online Resource Center (https://help.genesys.com/cic/mergedProjects/wh_insights/desktop/cx_insights_overview.htm), but it appears that they have since been removed.
Is there a reason for that? Are the IVR dashboards not yet ready for piloting? Anyone have insights on that?
Thanks!
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Barry Farrington
Long Term Care Partners, LLC
Original Message:
Sent: 12-03-2019 11:43
From: Cole Callahan
Subject: ๐ PureConnect Q&A Show - Episode 5 ๐
Join Community Manager Matt and Product Line Manager Greg Cole as they discuss burning questions from Genesys' PureConnect Community. This week's topics include:
Expert Picks: CX Insights Demo
CX Insights Topics include:
- Transitioning from Marquee
- Available Dashboards
- Selecting Intervals and Work Groups
- Side-by-Side Comparisons
- Using Third-Party Data in Dashboards
CX Insights Installation and Configuration Guide: https://help.genesys.com/cic/mergedProjects/wh_tr/desktop/pdfs/cx_insights_icg.pdf
#Reporting/Analytics
#PureConnectQAEpisode
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Cole Callahan
Genesys - Employees
Online Community Coordinator
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