The only way is for the agent to initiate a Consult Transfer to the interpreter, then add the customer to the consult when the interpreter answers, then never complete the transfer...just stay in Consult with both people until the call is done.
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George Ganahl GCP (Genesys Cloud), ICCE
Principal Technology Consultant
Genesys
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Original Message:
Sent: 09-25-2020 10:56
From: David Gildersleeve
Subject: How do Agents Conference queue calls with interpreters?
We have callers that english isn't primary language and we need to be able to conference interpreter into the call. Articles in resource center say that Queue calls cannot be conferenced. That is unacceptable as interpreter needs to hear both parties.
#Unsure/Other
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David Gildersleeve
Telecom Engineer
Celink
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