Genesys Engage on-premises

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  • 1.  Virtual Agents

    Posted 09-24-2020 18:35
    Edited by Noelle Henry 09-24-2020 21:47
    Hi -

    I am trying to create profiles (virtual agents) to determine the most optimal schedules however, only two shifts are generating. I was hoping to get a variation of different shifts with varied start times. Can someone help me with this?

    Thanks,
    Noelle
    #Unsure/Other
    #shifts

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    Noelle Henry
    Enova Financial
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