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PureConnect Premise 2020R1 C4C Integration

  • 1.  PureConnect Premise 2020R1 C4C Integration

    Posted 7 days ago
    Hello everyone we are working on a C4C Implementation. My client has the PureConnect Premise 2020R1 version.
    I understood that the widget is not available for the Premise.
    Now we are trying to integrate PureConnect with C4C using the SAP CTI Client adapter.

    SAP CTI integration link https://help.sap.com/viewer/cea15f900ca04c4faa35d3044577fe27/1908/en-US/8ccee879241742fc824eff0bfe7da9e1.html

    considering the SAP guide we have defined the http://localhost:36729/?CID=<cid>&ANI=<phonenum>&DNIS=<phonenum2>&<cad1=xxxx&cad2=yyyy> with the parameters we are expecting to receive from CIC.

    We have configured the Localhost URL in CIC following this instruction https://help.genesys.com/pureconnect/mergedProjects/wh_ia/desktop/action_web_browser_screen_pop.htm
    CIC ConfigurationC4C is receiving the Call, but we are facing one issue. Every time that the call pops up a new browser is opened with the localhost URL.
    LocalHostI don't know if this is a limitation from the PureConnect Premise 2020R1 version or if there is something missing from our side.


    Leonardo Muritiba