Hello everyone we are working on a C4C Implementation. My client has the PureConnect Premise 2020R1 version.
I understood that the widget is not available for the Premise.
Now we are trying to integrate PureConnect with C4C using the SAP CTI Client adapter.
SAP CTI integration link
https://help.sap.com/viewer/cea15f900ca04c4faa35d3044577fe27/1908/en-US/8ccee879241742fc824eff0bfe7da9e1.htmlconsidering the SAP guide we have defined the
http://localhost:36729/?CID=<cid>&ANI=<phonenum>&DNIS=<phonenum2>&<cad1=xxxx&cad2=yyyy> with the parameters we are expecting to receive from CIC.
We have configured the Localhost URL in CIC following this instruction https://help.genesys.com/pureconnect/mergedProjects/wh_ia/desktop/action_web_browser_screen_pop.htm
#ArchitectureandDesign------------------------------
Leonardo Muritiba
------------------------------