Hello Jessica,
I cant find standard GC Call Details report for the whole Queue. But you can try to use GC API and build own reporting.
We already implemented solution for extracting GC Raw Data in csv format for integration with multiple BI platforms.
- Conversation Details.
- Conversation Attributes.
- Evaluations
- Queue Membership.
- Primary presence.
- Routing statuses.
- Users
- Wrap-ups
Or GUI where it is possible to extract Interaction Details for multiple queues and media types.
I'm glad to help you, my mail address is below
------------------------------
Taras Buha
taras@noralogix.comwww.noralogix.com------------------------------
Original Message:
Sent: 05-06-2021 10:37
From: Jessica Rapozo-Hansford
Subject: Interaction Details by Queue/ Workgroup
Hello!
I'm looking for a way to get interaction details for ACD queue calls. Similar to the User Call Details report, but for whole Queues/ Workgroups rather than individual agents. I've searched through all of the reports in Interaction Reporter and wasn't able to find anything, does anyone know how I can accomplish this?
Thank you,
Jessica Rapozo-Hansford
Real Estate Business Analyst, CUTX
#Reporting/Analytics
------------------------------
Jessica Rapozo-Hansford
Credit Union of Texas
------------------------------