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Known Bug Found: Newly Created Location not being assigned to DID

  • 1.  Known Bug Found: Newly Created Location not being assigned to DID

    GENESYS
    Posted 01-19-2022 11:42
    Hi,

    Posting for any impacted users:

    We have identified a bug that is preventing the user phone number from being moved to the newly created User Emergency Location. This is not impacting all users but has impacted some Orgs. We have made the fix this week and it is currently going through our testing. Deployment of the fix should occur be early next week.


    I will update this thread once the fix has been deployed.

    Thanks!


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    Derrick Tanzini
    Genesys - Employees
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  • 2.  RE: Known Bug Found: Newly Created Location not being assigned to DID

    GENESYS
    Posted 01-27-2022 11:46
    Update for Jan 27:

    There has been a fix deployed overnight to address the issue of phone numbers not being moved to a newly created User Emergency Location. We consider the issue to be resolved, but if any users continue to experience issues, please communicate those here.

    Thanks,

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    Derrick Tanzini
    Genesys - Employees
    ------------------------------