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  • 1.  Multiple Wrap Codes

    Posted 01-21-2020 17:22
    Hi There, 

    Has the ability for agents to select multiple wrap codes come in yet? 


    Jason Pratt
    Noosa Shire Council

  • 2.  RE: Multiple Wrap Codes

    Posted 01-22-2020 02:52
    ​Hi Jason,

    Not its not implemented yet and last time i checked they didnt really have a plan to implement it.
    You get get around it by adding drop downs to a script and then as long as you have a method to export the data you can get it from there.

    sam spicer
    Curo Group

  • 3.  RE: Multiple Wrap Codes

    Posted 03-21-2023 12:18


    I appreciate this is a 3 year old thread but does anybody have a suggestion on the best way to export the data from a script if using a drop down menu in the way described above?



    Adam Sugden

  • 4.  RE: Multiple Wrap Codes

    Posted 03-22-2023 03:26

    Hello Adam,

    the best way would be a Data Action that writes values directly to a database. In Genesys Cloud, any API actions can be created under "Actions" (admin menue). This database could then directly be the basis for the reports.

    An easier way would be to write a Genesys Cloud Data Action for writing script entries to a Genesys Cloud Data Table. This can later be exported as a CSV.

    Either way: Important participant data can be accessed in the scripts (scripter variables) and also variables that were captured in the script. With the appropriate data actions, everything can then be implemented.

    Best regards

    Translated with (free version)

    Christoph Domaschke

  • 5.  RE: Multiple Wrap Codes

    Posted 03-22-2023 12:13

    Thanks @Christoph Domaschke 

    Adam Sugden

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