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  • 1.  Poly Headsets

    Posted 01-17-2021 19:14
    Does anyone have experience with Poly (formerly Plantronics) headsets? We're looking at a few options, curious if there's any feedback around compatibility, quality, suitability for work from home etc...

    Considering these models:

    W700
    CS500
    W400

    Any insight would be appreciated.
    #Telephony

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    Sam Leis
    Datacom Connect Limited
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  • 2.  RE: Poly Headsets

    Posted 01-18-2021 13:31
    Edited by Blayne Mathieu 01-18-2021 13:31
    Sam,

    Any and all of these models will work well for you.  Although Genesys doesn't advocate or support any particular manufacturer, Poly (formerly Plantronics and Polycom) & Jabra were always good choices.

    Ultimately it comes down to cost, and the form factor you are after.  My observations:

    The 400 series seem to all use a "dongle" plugged into a USB port, and that would be a likely target for breaking off (and taking the USB port with it).

    When purchasing, ensure that you buy the correct configuration, as some are listed "Microsoft" and that can cause compatibility issues.

    Ensure that you are choosing Monaural vs Binaural (1 ear or 2) as this can be a personal decision (Binaural can reduce distractions)

    Personally I have used the CS540 and was very happy with it.

    Last and certainly not least, these headsets are somewhat of an investment (meaning they are relatively expensive), please buy your headset from a reputable vendor, as you'd hate to have post-sale issues that the vendor doesn't support just to save a few bucks per headset.

    Hope that Helps!

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    Blayne Mathieu
    Technical Account Manager
    ConvergeOne
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    Original Message


  • 3.  RE: Poly Headsets

    Posted 26 days ago

    Hi Blayne,
    We currently have several CS540's. I am testing the CS540 with the APU76 connector in out Genesys Purecloud trial environment. When I make test calls, there is a significant delay when the base & headset kick on. It can be 4-10 when they enable. I have tried using the recommended base settings and have tried my own, but no real improvement. At that point the person I'm calling could have already answered the phone. When I test using a Poly DA85M wired connection & Poly BT700 (Bluetooth), it works perfectly without delay in signal.

    What did you do to make the CS540 usable? 

    Thanks,

    -Tim



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    Tim Seneca
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    Original Message


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