Genesys Engage on-premises (formerly PureEngage)

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WDE option to not steal window focus on new call

  • 1.  WDE option to not steal window focus on new call

    Posted 10-09-2019 12:26
    We have implemented a click to call solution with Workspace Desktop Edition. A user clicks a button/link in their browser, and this causes WDE to place a call. WDE also brings its window to the foreground, which covers up part of the browser in some cases, which might disrupt the user's workflow. Is there an option to tell WDE not to focus its window on new calls?
    #Omni-ChannelDesktop/UserInterface
    #PlatformAdministration

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    Jeff Collell
    Fisher Investments
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  • 2.  RE: WDE option to not steal window focus on new call

    Posted 10-09-2019 15:32
    I think the config option is called 'interaction.auto-focus'. I've asked our team to set this to "false", and I'll update the thread with the result. Thanks guys!

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    Jeff Collell
    Fisher Investments
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  • 3.  RE: WDE option to not steal window focus on new call

    Posted 10-09-2019 17:21
    It turned out to also need: 'interaction.window.popup-topmost-z-order' set to False as well.

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    Jeff Collell
    Fisher Investments
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