Hello Kenny,
I believe we figured this out, with the following option set on the Agent group level (you can set it at the Agent level as well), ie I believe only works for route points which is all we transfer to.
teamcommunicator.voice.consultation.exclude-numbers
teamcommunicator.voice.single-step-conference.exclude-numbers
teamcommunicator.voice.apply-exclude-to-favorites
but it works really well, give it a try
thanks
Ali
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Ali K
ENMAX Corp.
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Original Message:
Sent: 03-30-2021 03:54
From: Kenny Lang
Subject: I need the agents to just be able to cold transfer to a particular RP or a External number
Morning Ali,
I had a similar ask of Genesys a few months back. I wanted to restrict the ability of agents to transfer/conference to people/skills/queues only in the favourite list... or to restrict which skills agents could see/pass calls to.
On both asks the answer was that's not currently possible. But, the team stated they would look to possibly add it to the backlog if there was need from other clients.
Perhaps worth Genesys advising.
Kenny
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Kenny Lang
Hutchison 3G UK Limited
Original Message:
Sent: 03-17-2021 17:32
From: Ali K
Subject: I need the agents to just be able to cold transfer to a particular RP or a External number
Hello
Am using WWE in GPEC, but what I need is to only allow agents to do a cold transfer to a particular favorite, without it impacting their ability to conference or warm transfer to any of their existing numbers. is this possible?
thanks
Ali
#Omni-ChannelDesktop/UserInterface
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Ali K
ENMAX Corp.
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