Not exactly the best solution, but you could use a Pre-call rule to look for that flag or skill in this case and if it exist, assign that skill. There are two major headaches with this:
1. You need a skill for every agent
2. You need a rule for every skill
Like I said, not the best, but it will get you where you want to be.
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Robert Wakefield-Carl
Avtex Solutions, LLC
Contact Center Innovation Architect
robertwc@avtex.comhttps://www.Avtex.comhttps://RobertWC.Blogspot.com------------------------------
Original Message:
Sent: 05-23-2020 12:56
From: Mario Sanchez
Subject: Dedicated agents for Campaigns
Hello there,
We have a customer usign Genesys Cloud for inbound, now they are evaluating outbound and they want to run outbound campaigns (Progressive or Predictive) for collections and they want to assign some specific records of contact list to specific users. To cover this we have defined one campaign per user and one queue per user.
Is there any other way to do so? Maybe the preferred agent applies for outbound too?
Best regards,
Mario
#Outbound
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Mario Sanchez
Servicios en Tecnología de la Informacion SETEINFO del Ecuador C.A.
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