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  • 1.  Programmatically update queue members

    Posted 07-29-2019 11:45
    Hello,

    We have a need to add an agent to a specific queue daily from lets say 11:30 AM to 1:30 PM daily to help when other agents are going to lunch. Currently we are doing this manually. Is there a way to do this programmatically or any clever workarounds for this need?

    Thanks
    #SystemAdministration
    #Unsure/Other

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    Ben Marthin
    Vehicle Service Group, LLC
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  • 2.  RE: Programmatically update queue members

    GENESYS
    Posted 08-05-2019 10:01
    Hi Ben,

    My friend, I have good news for you! Your question was discussed on the most recent episode of the PureCloud Community Q&A Show. Check it out here!

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    Cole Callahan
    Genesys - Employees
    Online Community Coordinator
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  • 3.  RE: Programmatically update queue members

    GENESYS
    Posted 08-05-2019 12:53
    I experimented with

    Setting "joined": false deactivated the agent on the queue, setting "joined": true activated the agent on the queue.

    You would have to create a full script to authenticate, get a token, and run the functionality. Then have node.js or Python installed on a server somewhere, or use PowerShell, and run the script on a scheduled basis using Task Scheduler in Windows or something similar.

    As an aside, I do a lot of this timed functionality using Handlers on my PureConnect server, using the REST Tools. For those of you who know/use PureConnect and want to integrate with PureCloud.


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    George Ganahl CCXP, GCP
    Principal Technology Consultant
    Genesys
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