If the Service Goals (SLAs) are changed in a Mgt Unit, can you run a reschedule to determine the different agent requirement to reach that new Service Goal day-to-day?
Say I want to change my SLA at lunch time, and i reschedule, will my intraday scheduling change to reflect these changes?
Thanks,
Marian
#WorkforceManagement------------------------------
Marian OConnell
Wren Data Ltd.
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