Thank you Asad
I think something wrong in genesys because:
After check with carrier, the DTMF is out-of-band RFC 2833 and the RTP payload type 101, kindly see the attached file.
And after put the DTMF method in cloud RTP Event, it never work, but when change to In-band Audio or none some times work but after delay, thank you so much
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Sajed Salah
Fourth Dimension Systems LLC
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Original Message:
Sent: 09-15-2021 04:40
From: Asad Saqlain
Subject: DTMF Issue
Hi Sajed,
Those DTMF's could be really a headache, I know this from experience. There could be a lot of things like payload, RTPEvents sequence nos. digit duration and other factors. I would suggest to start with Wireshark and look into SDP offers and RTP packets to dig into the issue. I believe you'll find the mismatching things there and can work ahead to resolve the issue. Most of the time is tweaking your gateway the solution ;).
If it remains same contact customer care.
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Kind regards,
Asad Saqlain
Original Message:
Sent: 09-15-2021 01:14
From: Sajed Salah
Subject: DTMF Issue
Hi Craig
I think the issue from genesys because in SIM box configuration I trying both options, and still the same:
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Sajed Salah
Fourth Dimension Systems LLC
Original Message:
Sent: 09-14-2021 16:30
From: Craig Gillett
Subject: DTMF Issue
Its been a while since I've played with one of those. What model do you have? We can probably find the manual online.
Thanks,
Craig
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Craig Gillett
Ingram Micro
Original Message:
Sent: 09-14-2021 01:07
From: Sajed Salah
Subject: DTMF Issue
Hi Craig
Thank you for your answer, In Genesys Org. in media setting the DTMF setting it right 101 and RTP Event, are you have experience in SIM box if you know where can check because I can't find any setting for DTMF?
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Sajed Salah
Fourth Dimension Systems LLC
Original Message:
Sent: 09-13-2021 13:56
From: Craig Gillett
Subject: DTMF Issue
Hi Sajed, the first place I would check is in GenesysCloud under the trunk settings | Media section. Set the DTMF payload to "101" and the DTMF method set to "RTP events". Then on the Sim Box, make sure that the settings match (use RFC2833 with a payload of 101) and then test to see if the DTMF is recognized.
Hope this helps,
Craig
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Craig Gillett
Ingram Micro
Original Message:
Sent: 09-13-2021 08:10
From: Sajed Salah
Subject: DTMF Issue
Hi Team
Today I configured new organization for new customer, and I used Sim Box as gateway to Enter the SIM card for inbound and outbound calls, and I pairing the Edge, and I tested Inbound and outbound call working fine, but after build the IVR and need to select any menu by DTMF, it not worked and the IVR stopped after the first Main Menu Prompt, It is this issue happened with any one?
I appreciate your support
#Routing(ACD/IVR)
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Sajed Salah
Fourth Dimension Systems LLC
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