I am wondering if there is a better way to view the attributes I set on a call flow.
I build and test a lot of call flows and we pass the work to customers who do their UAT testing. In order to better debug my call flows, I have gotten in the habit of setting attributes with Set Participant Data action at the different points in the call flow that might tell me decision logic branches taken, Data Action values, Collect Input results, etc. When I have unexpected results, or a customer reports with their UAT testing that the call flow didn't respond as they expected, I look in the PureCloud API at the Conversation and see the attributes I have set to determine what went wrong and how to fix it.
Here's a screenshot of a view of a conversation in the PureCloud API. You see the attributes I set there, I prepend each attribute name with "attr" in the Set Participant Data action and they show up here in the API.
What I am wondering is if there is some way to put these in sequence of how they were created in the call flow, as the call progressed? They don't appear to be sequential or alphabetical now, but randomly listed in the API view. It would be easier to just follow the attributes I set in a sequential fashion as the call progressed.
Does anyone have any ideas on how to do this? Or is there some completely different method of viewing attributes or how you might debug a call flow.
#ArchitectureandDesign#DigitalChannels#Handlers
#Implementation#Integrations#Omni-ChannelDesktop/UserInterface#Outbound#PlatformAdministration#QualityManagement#Reporting/Analytics#Roadmap/NewFeatures#Routing(ACD/IVR)#Security#Self-Service
#SIP/VolP#SystemAdministration#Telephony#Unsure/Other#PureCloud QA Episode
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Greg Beal
ConvergeOne
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