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We are aware of the recent Hunstein decision issued by the 11th Circuit Court of Appeals regarding the FDCPA and have provided it to our internal Legal Team. They are reviewing the decision and awaiting further proceedings. To the extent you have specific questions about how the decision may impact your Company's operations, it would be best for you to discuss with your own counsel, as we are not able to opine more broadly about the implications of the decision to others outside Genesys.
Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a ServiceSM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.