Genesys Cloud (formerly PureCloud)

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Division level filtering with Canned Responses

  • 1.  Division level filtering with Canned Responses

    GCAP Member
    Posted 6 days ago

    Hello all,

    We have multiple business units using chat functionality. Each business unit has two or more Categories of Canned responses . As a whole we have a lot of categories and each LOB sees all of them which is not ideal. Anyone if there is a division level filtering be available in future for the canned responses to limit visibility to their business unit.

    Thanks,

    Satish


    #DigitalChannels

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    Satish Pallapotu
    Franklin Templeton Companies, LLC
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