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Thanks for the repose. I have achieved the below requirement using queue-timeout. I am setting the queue timeout to 12 hours when I initiate the ACD processing and when this time out occurs , I am catching the interaction at the CustomQueueTimeOut handler and bumping the priory and setting the next time out value and again initiating the ACD processing on the same queue . Like this I am looping until I achieve desired Priority of the interaction at a regular interval of time. Do you see any issue with solution?
Capability network|Customer & Channel
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