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  • 1.  Dial Pad Consult Transfer in Interaction Connect - No Screen Shot in Release Notes

    Posted 05-17-2021 08:44
    Hi - I noticed this new feature was part of the 2021 R2 release notes, but there is no screen shot included.  Would someone have access to this that they could send along?  Or, at least, include it in the release notes?

    Thanks!
    #ArchitectureandDesign
    #Roadmap/NewFeatures

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    Barry Farrington
    Senior Contact Center IVR & ACD System Administrator
    FedPoint
    fedpointusa.com
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  • 2.  RE: Dial Pad Consult Transfer in Interaction Connect - No Screen Shot in Release Notes

    Posted 05-17-2021 10:11
    Hi Barry, I believe the screen shot is here https://help.genesys.com/pureconnect/mergedProjects/wh_basl_connect/desktop/transfer_call_after_consulting.htm   the Release Notes page link needs to be adjusted to point here instead of the Interaction Desktop page.
    Regards,
    Cindy

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    Cindy Herrington
    AltivonTechnical Account Manager
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    Original Message


  • 3.  RE: Dial Pad Consult Transfer in Interaction Connect - No Screen Shot in Release Notes

    Posted 05-17-2021 10:20
    Excellent!  Thank you, Cindy!


    ------------------------------
    Barry Farrington
    PureConnect Cloud Administrator
    FedPoint
    fedpointusa.com
    ------------------------------

    Original Message


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