In a recent study by LinkedIn, 64% of Learning & Development (L&D) professionals globally agree that L&D has shifted from a "nice to have" to a "need to have" in 2021. With the rapid shift to remote work and the growing demand of new digital customer experiences, companies need to prioritize learning and development initiatives now more than ever.
This latest release - part of the complete set of native employee engagement capabilities available in Genesys Cloud - helps you better develop and train your agents effectively and efficiently. Managers can now assign learning and information modules to onboard new employees and enhance agent skills right from the Genesys Cloud platform - without added cost or complexity.
Customers can also access pre-loaded Genesys Cloud essential training from Genesys Beyond to ensure agents know how to use their CX platform from day one.
You can assign development modules to:
- Onboard new employees with necessary training
- Inform your agents on important company policy changes or new product offerings
- Deliver technical and platform training
- Deliver communication, soft skills, and customer experience (CX) training
- And more!
Read the announcement here. And watch this video to learn more:
#Genesys Cloud
#Learning/Coaching#Performance Management
#Workforce Engagement Management
------------------------------
Sara Vallejo
Genesys
------------------------------