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  • 1.  Post patch- Error when loading new phone numbers

    NEW MEMBER
    Posted 12-01-2021 11:05
    Is there a known issue when trying to load a new phone number into the phones panel?

    We're receiving an error every time we try to load a new number after the final patch was installed into production.
    #OtherToolsandUtillities

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    Ryan Carver
    BYL
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  • 2.  RE: Post patch- Error when loading new phone numbers

    Posted 12-01-2021 14:41
    Ryan, we are also having an issue loading new phone numbers.  Additionally, we are having an issue transferring phone#s between linked accounts.

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    Gary Keenan
    Recovery Management Services, Inc.
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  • 3.  RE: Post patch- Error when loading new phone numbers

    Posted 12-01-2021 15:23
    Gary and Ryan,

    We are also having issues when adding new phone numbers. It appears to be on linked accounts, where the Phone Panel is not showing any accounts. But, if you try to add a phone number to an account it throws a hard error because it already exists. I'm going to open a customer care ticket so that this can be fixed.



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    Exception Information:
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    Module Name: [System.Data]System.Data.SqlClient.SqlConnection
    Exception: -2146232060 The INSERT statement conflicted with the FOREIGN KEY constraint "fk_Phones_Consent_Phones_Master". The conflict occurred in database "Collect_2000", table "dbo.Phones_Master", column 'MasterPhoneID'.
    The statement has been terminated.
    System.Data.SqlClient.SqlException: The INSERT statement conflicted with the FOREIGN KEY constraint "fk_Phones_Consent_Phones_Master". The conflict occurred in database "Collect_2000", table "dbo.Phones_Master", column 'MasterPhoneID'.
    The statement has been terminated.

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    LUANN WALKUP
    NewRez LLC DBA Shellpoint Mortgage Servicing
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