Hi Robert,
I attached the script. Thank you for the help.
The issue is on the "referral" page", in the Opportunity notes. It is a multiline field so agents tend to use the Enter key to go to the next line which causes the error.
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Louis D.
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Original Message:
Sent: 03-01-2021 14:44
From: Robert Wakefield-Carl
Subject: Error When Using Script
This really depends on your script. If you export it and attach, maybe that would help. Scripting can be finicky at times and user behavior can never be accounted for 100% of the time.
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Robert Wakefield-Carl
Avtex Solutions, LLC
Contact Center Innovation Architect
robertwc@avtex.com
https://www.Avtex.com
https://RobertWC.Blogspot.com
Original Message:
Sent: 02-22-2021 18:01
From: Louis D'Ambrosio
Subject: Error When Using Script
Hello,
It happens that our agents sometimes encounter an error when using a script we created. One assumption is that it may be due to using "Enter" to go to the next line.
Does anybody has some insights on how to avoid this error? Other solutions are welcome too.
Or should our agents avoid going to the next line?
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Louis D.
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