Yeah, per WDE document, its what given but they mentioned to refer SIP documents for more details where WWE is mandatory for DN-less remote agent.
If you have successfully done it with WDE option , let me know.
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Ramkumar
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Original Message:
Sent: 09-14-2020 02:30
From: Holger Schroeder
Subject: WDE support for Remote Agent non-provisioned DN
Have you looked at the option 'login.voice.prompt-dn-less-phone-number' for the WDE?
Kind regards
Holger
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Holger Schroeder
T-Systems International GmbH
Original Message:
Sent: 09-11-2020 12:21
From: Ramkumar Ramar
Subject: WDE support for Remote Agent non-provisioned DN
As per the documentation, it looks like WDE don't support remote agent for Non-provisioned DN and we have to go for WWE (Workspace Web Edition) to support Non-provisioned DN for remote user.
Is there any new version of WDE or work around for Non-provisioned DN support for remote agent?
Do we need to purchase new license for WWE, even if we own WDE ?
Thanks,
#ArchitectureandDesign
#Omni-ChannelDesktop/UserInterface
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Ramkumar
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