E911 for Remote Agents – Ray Baum’s BETA Community

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  • 1.  Service Impact: Address Provisioning Error

    GENESYS
    Posted 02-04-2022 10:30
    Hi,

    Genesys Cloud emergency services provider is experiencing an outage that may impact customers using the Ray Baum's beta feature. Customers may experience errors creating/updating emergency locations. Provisioning applications and APIs may be impacted. There is no impact to 911 calling. The issue is intermittent and a retry may be successful. More updates will be provided when they become available.

    Thanks,

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    Derrick Tanzini
    Genesys - Employees
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  • 2.  RE: Service Impact: Address Provisioning Error

    GENESYS
    Posted 02-07-2022 10:42
    We're still experiencing intermediate issues that are impacting address provisioning. We will provide more updates when they become available.

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    Derrick Tanzini
    Genesys - Employees
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  • 3.  RE: Service Impact: Address Provisioning Error

    GENESYS
    Posted 02-07-2022 15:44
    We're seeing that service has stabilized, but are still monitoring for any intermittent issues before declaring this is resolved. We will provide additional updates when available.

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    Derrick Tanzini
    Genesys - Employees
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  • 4.  RE: Service Impact: Address Provisioning Error

    GENESYS
    Posted 02-08-2022 10:28
    We believe this issue has been resolved. There should no longer be any issues with manual address updates.

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    Derrick Tanzini
    Genesys - Employees
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