Hi,
Genesys Cloud emergency services provider is experiencing an outage that may impact customers using the Ray Baum's beta feature. Customers may experience errors creating/updating emergency locations. Provisioning applications and APIs may be impacted. There is no impact to 911 calling. The issue is intermittent and a retry may be successful. More updates will be provided when they become available.
Thanks,
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Derrick Tanzini
Genesys - Employees
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