Hello comunity members,
I have a doubt regarding scheduling groups, I would be greatful if someone can help me out on this.
I intend to close one queue for only a couple of hours during the weekends (8:00am - 2:00pm). I tried to do it creating a schedule for this queue for all the week days and hours, adding on "open" inside schedule groups, and created other schedule, with the specific times and days I want it to be closed and added on "closed" inside the schedule groups. Resulted that the queue remained open on the times I added the schedule on "closed".
Looking forward to hearing from you.
Thank you in advance,
#ForecastingandScheduling/Decisions------------------------------
Joan Riera
Real-Time Analyst & WorkForce
Stayforlong
jsagales@stayforlong.com------------------------------