Hi Kelly - I believe
@Clifton Jones responded to your question/concern on this in the other thread with Martin, but I'll repost his reply here as well:
I looked into this and can explain what is going on. When you use SCIM to create a new user, there is currently no way to give the Genesys Cloud SCIM endpoint information on a Genesys Cloud role. As a result, it does not supply any roles during the user creation, resulting in assignment of the default role `employee`. You would need a way to provide a role name on the SCIM provider mapping that maps to a Genesys Cloud role. I'll raise this as a request for enhancement. As a workaround, if you do not have SSO setup for the tenant on Genesys Cloud and do not set their password on the newly created account, they will not be able to login and will not count against that product license.
Also, you said in your comment here that the users being synced are getting 'Communicate' license, but then later said 'Collaborate' - just wanted to be clear that it should be Collaborate (an unpaid license) and not Communicate (a paid license).
Lastly, can you help me understand what impact this is having for you? You mentioned 'compliance' in your other response and 'pruning role assignments' in this comment, and I am trying to understand what the underlying concern is for these users having 'employee' role and Collaborate (free) licenses is. This will help us understand the requirement for SCIM enhancement if needed.
------------------------------
trey buck
Genesys - Employees
Senior Product Manager
------------------------------
Original Message:
Sent: 01-26-2021 13:17
From: Kelly Lewis
Subject: MS Teams Integration - Groups Sync - Assigning licenses to contacts
We are working on getting the MS Teams integration up and running. We have gotten to the point where the Azure is syncing a group over to Genesys. Still don't have the mappings right so don't see the Teams icon or Teams presence information.
My question here is specific to the group that is getting synchronized. What we are noticing is that the contacts in that group are automatically being added in to Genesys as people and as such are being assigned the "employee" role and a Communicate license. This is a problem since the contacts being synchronized from Azure are just intended to be contact, not Genesys agents.
Is there a way to keep this from happening so that we don't have to constantly prune our role assignments? it even seems that when I remove the role and deactivate the user, they seem to retain a Collaborate license.
Thank you,
#Integrations
------------------------------
Kelly Lewis
ATC IP LLC
------------------------------