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  • 1.  PureCloud not recognizing new Script

    Posted 05-31-2019 10:01

      I am attempting to use a new script that I cloned from an existing one.  The only difference is that I moved one of the fields up in the form.    The new Script is NOT displaying.

     

    Here are the steps I took:

     

    • Opened scripts in Admin
    • Selected the existing script                          "Display Call Type and Instructions"
    • Created Template from Script                    "Display Call Type for Epharm"
    • Created the new script:                                "Epharm – Validation location moved 06012019"
    • Move the Validation  field to the top of the script
      • Before
      • Original position of the field
      • After
        • Field moved up
      • Saved the script
      • Published the script
      • Changed the Queue to use the new Script and save the change
      • Republished the Call flow:                   
      • Set call Routing to use  the republished flow'
      • Cleared Chrome Cache
      • Place test call                                       
      • Interaction display is not showing the new template
        • Still seems to be using the original script

     

     

    Am I missing a step?

     

     

     

     


    #ArchitectureandDesign

    ------------------------------
    Todd Smith
    EnvisionRxOptions
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  • 2.  RE: PureCloud not recognizing new Script

    Posted 08-04-2021 05:23
    Hello everyone,

    Is there a solution for the above mentioned problem? To add on the above post, the newly added script elements are also not showing in preview modus.

    I'd be happy to hear about the solution here.

    ------------------------------------------
    Brendan Lashley 
    ------------------------------------------

    ------------------------------
    Brendan Lashley
    S.O.S. International
    ------------------------------



  • 3.  RE: PureCloud not recognizing new Script

    Posted 08-05-2021 03:54
    Hi Brendan,
    Instead of creating a template and using it, can you try exporting the original script and then importing it into a new script and making the changes there and see how it works. This may not be a solution to your problem but surely worth trying.

    Regards

    ------------------------------
    Vineet Kakroo
    FIL Investment Management Ltd
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  • 4.  RE: PureCloud not recognizing new Script

    GENESYS
    Posted 08-05-2021 04:35
    Hi Todd, 

    What I find is that sometimes the web browser / desktop app will cache an older version of the script. Fully logging out, clearing cache, then logging back in typically resolves the issue. 

    Best,
    Kyle.

    ------------------------------
    Kyle Saric
    Genesys - Employees (Senior Solution Consultant)

    Currently WFH in Aberdeen, Scotland!
    ------------------------------



  • 5.  RE: PureCloud not recognizing new Script

    Posted 08-05-2021 20:10
    I've noticed that sometimes getting a new published script to display is really 'hit and miss' and has caused some great frustration before I figured this out.

    Often the first edit/publish will appear straight away, but the subsequent publishes will often take multiple refreshes, publishes, clearing of caches, etc.

    If I'm just changing something non-visible (like a variable or action) - I still make a change somewhere in the script so I can visibly see when it finally takes effect.

    ------------------------------
    Jeff
    ------------------------------



  • 6.  RE: PureCloud not recognizing new Script

    Posted 08-06-2021 12:47
    I've found an easy way to work around the cached script issue is to make/take an interaction that uses a different script before testing your new script:

    Make changes to script, publish
    Make interaction on behalf of a queue that uses a different script
    Test updated script

    ------------------------------
    Michael Steinke
    Inflow Communications
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  • 7.  RE: PureCloud not recognizing new Script

    Posted 07-07-2022 16:47
    Why is still a thing?

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    Angus Huckle
    Spark NZ Trading
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